FAQ: All the answers to your questions.

Here you will find all the answers about storing at Zebrabox: how to book, what sizes are available, cancellation periods and dos and don'ts.

What is self-storage?

Where does the concept of self-storage originate from?

How big are the storage units?

Is there a size chart?

How much does a Zebrabox cost?

Are there additional costs?

How is the invoice sent?

How often will I receive an invoice?

How can I pay my invoices?

Which payment methods are accepted for online bookings?

How can I redeem my voucher code?

I have defaulted on my payments, what happens now?

How do I rent a storage unit?

What is the minimum storage rental period?

Which documents are needed to access a storage unit?

What is online identity verification?

Can I make a reservation?

What does it mean if a storage unit is shown as "on the waiting list"?

Can I change the size of my Zebrabox if my storage requirements change?

Is my contract extended automatically?

Is insurance with Zebrabox mandatory?

Will my insurance be cancelled at the same time as my Zebrabox?

What is the cancellation period?

How can I cancel my storage unit?

How do I return the storage unit at the end of my contract?

How and when can I access my storage unit?

Can several people have independent access?

Which items cannot be stored?

How secure is Zebrabox from theft, break-ins and fire?

Do Zebrabox units have electricity and water supplies?

How can my storage items be transported from the vehicle to the storage unit?

Do I have to transport my stored items myself or can Zebrabox organise the move?

Will Zebrabox accept goods deliveries for me?

As a business customer, do I have to insure my goods through Zebrabox?

Where can I apply for 24/7 access?

Can I work in the storage unit?

Which locations have staff on site?

Where can I call if I have a question or suggestion?

Emergency numbers for customers